Attention University Townes Owners On The Garage Side

Please take note that we will begin the Crepe Myrtle tree removal next week. Depending on weather, it may take as long as 2‐3 weeks. They will be installing shrubbery in its place as soon as all of the trees are removed.

Again, the primary purpose for the removal of the tree is because Portrait planted them so close to the unit that they are damaging the roofs, siding, water lines, sewer lines, foundations and sidewalks.

We understand the beauty of the trees, but the damage that they are causing cannot be overlooked. We appreciate your understanding.

New Edition Of University Townes Handbook

Dear University Townes Owners,

We are posting to the website the newest edition of the University Townes Handbook ( University Townes Rules and Regulations (892) ).  We will be sending hard copies to all owners within the next week.

There have been a few changes, and as all owners are required to follow the rules, we thought we would make it easier by putting the changes in italics.

Please make sure that you and all residents of the home (including tenants), are thoroughly familiar with the changes.  We are giving all owners a 30 day grace period (until July 31, 2013) to ensure that their unit is completely in compliance with existing and new rules before sending out violation hang tags.

If after review, you have any questions, please feel free to email us –


Your Board of Directors

Please download the newest copy here:  University Townes Rules and Regulations (892)

Memo: Pool Card Deactivation

AMG is instructed to deactivate any pool cards with owners who have a balance. If you have a balance on your Heights account ($266 per year) or if your Townes account ($161 per month) is more than 30 days past due, your card will not work at the gate.

AMG only checks owner balances once a week, each Friday morning, to reactivate anyone who has paid since the prior Friday. All owners who have paid their balances in the prior week will have their card reactivated on Friday at noon.

If you pay your balance (either online or in the office) after end of business Thursday, your card will not be activated until the following Friday.  If you wish to avoid having to wait until the following Friday to have your card activated, please ensure your Heights fee is paid in full and your monthly Townes payment is received no later than the 30th of each month.

Please also keep in mind, your Townes payment and your Heights payment must be paid with two separate checks to ensure they are credited to the correct account. If you have paid both on one check in the past, your card might be deactivated. Please check your records and email Dacy with AMG to be sure.

What To Do If You See Water Coming Out Of The Ground

If you should see water bubbling up (or spraying) out of the ground, please call AMG immediately (704) 889‐7500. If it is during business hours, please press zero (0) and let one of the staff know the address closest to the leak. If it is after hours, please press three (3) and leave a message on the emergency pager. Please include your name and a phone number where you can be reached and the address where the water is coming from. We need your phone number in case the plumbers cannot find it.

Once it is reported, AMG will call the community’s plumber who will come out and assess the situation. If the leak is in the ground, the plumber will call for an emergency location of all utilities (required by law). That gives all utility companies 24 hours to mark all of their lines in that area. The worst thing that could happen is for the plumber to hit a gas line and something “blow up”.

After the 24 hours has passed, the plumbers will come back out and make sure the utilities are marked and begin the repair on the line. In cases of emergency, the water may be shut off to one or more buildings while the repair is made. Depending on the severity, it could be off anywhere from 2‐8 hours.